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Terms of Service

Our agreement with you

Last updated: March 2026


1. Services

Econotion provides home energy assessments, energy reports, and the Griddyup energy management platform. All services are subject to these terms.

2. Assessments

Energy assessments are booked and paid for in advance. Cancellations with more than 48 hours notice receive a full refund. Late cancellations may be subject to a cancellation fee. Assessment reports are delivered within 5 working days.

3. Griddyup Dashboard

Griddyup subscriptions are billed monthly. You may cancel at any time with no exit fees. Free trials last 14 days and convert to paid subscriptions unless cancelled. We reserve the right to modify features with 30 days notice.

4. Limitation of Liability

Energy savings estimates are projections based on available data and are not guaranteed. Actual savings depend on factors including weather, usage changes, and energy prices. Econotion is not liable for savings shortfalls.

5. Intellectual Property

All content, reports, and Griddyup dashboard features are the intellectual property of Econotion. Assessment reports are licensed for personal use by the property owner only.


Our Process

At Econotion we have deep of experience in creating Griddyups that surpass the needs and expectations of our clients across multiple sectors. During that time, we have created a tried and tested process that ensures success.

Discovery

Your journey begins with in-depth Discovery Workshops. During which our experts would be to review your current landscape and work out what your business needs and which features, functionality and pages are required.

Design

The next phase would involve the creation of a set of wireframes of your key site pages. Once approved, these pages would be designed to align your energy setup with your current branding.

Build

Following the design phase, our team will carefully craft and build out the wireframe pages. Consulting during weekly calls to inform you of progress and ensure our build is aligned with your goals.

Once build is completed your users will be trained on how to use your energy setup to its full potential.

 

Go Live

We will consult with your IT team to ensure they are ready and we will be on hand for any potential snags. Throughout the project we will also provide support to your project team so they can prepare your users for what may be a large change in the way they work. We will empower you to excite and engage your users, so the launch of this new platform is well received and as smooth as possible.

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Econotion gave us clear, independent advice that actually made sense. No sales pitch, just honest numbers. We switched to Octopus and cut our bills straight away.

Grace Timperley
Homeowner, Manchester
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“The Griddyup dashboard transformed how we manage our solar and battery. Set it up once and it just works — the monthly savings report is brilliant.

Craig Milligan
Homeowner, Edinburgh
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Finally, energy advice from someone qualified who does not earn commission from installers. Econotion helped us understand exactly what our solar and battery should be doing.

Philippa Artus
Homeowner, Bristol

Questions about this policy? Contact us at hello@econotion.co.uk

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